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Refund & Cancellation Policy

At The Green Tin Shed we aim to provide high quality products, workshops and experiences. As many of our items and classes involve advance preparation, materials and limited spaces, the following refund policy applies.

Classes, Workshops & Events

Deposits and Payments

Full payment or a deposit may be required at the time of booking to secure your place.

Customer Cancellations

More than 14 days before the class

Customers cancelling more than 14 days before a class or workshop may receive:

• A full refund, or

• The option to transfer to another available date

Between 7 and 14 days before the class

Cancellations made between 7 and 14 days before the class may receive:

• A partial refund, or

• Credit towards another class at our discretion

This is because materials and supplies may already have been purchased specifically for your booking.

Less than 7 days before the class

Unfortunately refunds cannot usually be given for cancellations made less than 7 days before the class date.

This is because:

• Materials and products may already have been purchased or prepared

• Your place has been reserved and may prevent another customer from booking

• Late cancellations often cannot be filled at short notice

In some circumstances we may offer a transfer to another date at our discretion.

Non Attendance

Failure to attend a booked class without notice will be treated as a late cancellation and no refund will be issued.

Cancellation by The Green Tin Shed

If we need to cancel a class or workshop due to unforeseen circumstances, customers will be offered:

• A full refund, or

• The option to transfer to another date

Handmade, Hygiene & Custom Products

Earrings and Hygiene Sensitive Items

For hygiene reasons, earrings and similar personal items cannot be returned or refunded unless:

• They arrive damaged

• They are faulty

• The wrong item was supplied

Items must not have been worn or used.

Custom or Personalised Orders

Custom, personalised or made-to-order items cannot be refunded, altered or cancelled once the design, wording, colours or details have been approved by the customer.

By approving a custom order, the customer accepts responsibility for confirming all details are correct before production begins.

Damaged or Faulty Items

If an item arrives damaged or faulty, please contact us within 48 hours of delivery with photographs where possible.

We will assess the issue and may offer:

• A replacement

• Repair

• Refund

• Store credit

Contact

For any refund or cancellation enquiries, please contact us through our website or email as soon as possible.

This policy may be updated from time to time.